SHOPPING GUIDE

■ POOLDE membership registration (free)

If you register as a member before shopping, you can avoid the hassle of having to enter your delivery address every time you shop.
Before registering as a member, please be sure to read and agree to the "Privacy Policy" .

POOLDE NEWS LETTER regularly sends out exclusive news to readers, such as birthday coupons and secret projects.

■Sales price

The sales price displayed on the screen includes consumption tax.
Sales prices are subject to change without notice.
Please note that we cannot accept price changes for items ordered before the price reduction.
The price on the tag may differ from the purchase price.
We are unable to respond to inquiries regarding the details of price reductions.

■ Pre-order items

・Pre-order and regular items with different delivery dates cannot be ordered at the same time. Please place your orders in separate carts.
-If you purchase pre-order and regular items with the same delivery date at the same time, the item with the latest delivery date will be shipped as soon as it is available.
・Due to production circumstances, delivery may be delayed.
・Please note that pre-ordered items cannot be cancelled.
- There is a possibility that your order may be forced to be canceled due to a reduction or suspension of production.

■ Stock

Please note that during inventory management, items may be temporarily hidden or may be sold out and displayed as SOLD OUT.

■Shipping fee

Nationwide flat rate of 900 yen (tax included)

[Delivery company]
Sagawa Express

・As a general rule, your order will be delivered within 2-3 business days from the date of your order. Once your order has been shipped, we will send you a shipping confirmation email. However, depending on your location, such as a remote island, it may take more than 5 days.
-Shipping may take longer during holidays.
-When you receive the product, please open the packaging box immediately and check the ordered items and the delivery note.
・After the product has been shipped, we will send you an email with the Sagawa Express parcel number. If you have any questions, please contact Sagawa Express using the parcel number.
*Please note that if the name of the person placing the order differs from the name on the nameplate, or if there is no name on the nameplate, we may not leave a missed delivery notice.

[Sagawa Express parcel inquiry system]
http://www.sagawa-exp.co.jp

■Overseas delivery

【postage】
Shipping costs are determined by the weight (0.5kg - 5kg) and dimensions of your order.
The displayed price includes fees and insurance.

USA: ¥2,856 - ¥7,865
Singapore: ¥2,384 - ¥4,935
Philippines: ¥2,384 - ¥4,935
Ireland: ¥3,497 to ¥7,844
Australia: ¥2,856 to ¥7,392
China/Taiwan/Hong Kong: ¥2,406～¥4,887

*The above is a guideline for orders of 0.5kg to 5kg.
*Shipping costs may vary depending on the size and weight of the product.
*Prices may change without notice due to exchange rate fluctuations, etc.

[Delivery company]
DHL

[Basic rules regarding delivery]
There are restrictions on products and delivery areas that can be shipped overseas.
For shipments outside of Japan, POOLDE is not responsible for any import taxes or duties imposed by the importing country.
Shipping costs include handling fees and insurance fees.
Customs duties across borders are the responsibility of the customer.
We thoroughly inspect all products before shipping, so we cannot accept returns except for unusable, defective products.

【deadline】
Your order will be packed and shipped within 7 days.
Delivery by International Express Mail Service (EMS) takes 5 to 10 days.
*International shipping may be delayed for unforeseen reasons.

[About delivery accidents]
Please contact us by email within 7 days of receiving the product.
Please note that if you contact us after this date, your shipment will not be covered by the shipping insurance.
The product will be delivered to your designated doorstep or garage.
If an accident occurs between delivery and collection, shipping insurance may not apply.

■Payment method

The payment methods are as follows:

・Credit card payment (VISA, MASTER, JCB, AMEX)
*The payment date will be charged to your card company when the product is shipped.
・Apple Pay
・Google Pay

*If there are any errors in the order details such as the delivery address, payment will be made after the delivery address has been confirmed.
*We do not accept changes to your order after it has been completed.

■Cancellation, exchange, and return

For products that state "This product is eligible for return" on the product page, returns will only be accepted if you contact "POOLDE ONLINE SHOP" customer support within 10 days of receiving the product.

<<Return Policy>>
・Please note that return shipping fees must be paid by the customer.
・Please be sure to contact customer support first before sending the product. Returns without contacting us will not be accepted.
- When you receive the product, please try it on and check it, and when returning it, please use the packing, cushioning material, and hanger provided.
- We cannot accept your order if any of the included items, such as the delivery slip, product tag, or shopping bag, are missing.
Returns are only accepted for items that have been tried on but are unused, unwashed, undamaged, and free of odors, with all original tags still attached.
・Please try on shoes indoors.
- Please make sure that all accessories (belt, ribbon, parts, etc.) are included.
- Please also return the boxes containing shoes and accessories in a condition that is free of scratches and scuffs.
- For items not marked as [Returnable Items], we do not accept returns other than for defective items.
・Refunds will be processed once the product has arrived at our warehouse and been inspected. Please note that it may take some time for the refund to be processed.
*If the returned product does not comply with the return policy, we will not be able to issue a refund, so please be sure to check before shipping.

Although we take every precaution to ensure that our products are of the highest quality, if the product you receive is damaged, soiled, or different from the product you ordered, please contact POOLDE ONLINE SHOP customer support within 10 days of receiving the product. We will accept returns and exchanges (only if the product is in stock).

[Examples of products eligible for exchange, etc.]
- Products that have obvious defects in the product specifications (excluding those due to used processing)
・If the product is soiled or damaged during delivery ・If the product you receive is different from the product stated in the order completion email

[Examples of products that are not eligible for exchange, etc.]
・Sale items ・Discounted items using coupons, etc. ・Items returned without notice ・Items due to customer reasons (different from what was expected, wrong order, etc.)
・If more than 11 days have passed since the product arrived at your place ・Used or washed products ・Products with missing delivery slip or tags ・Products that have become dirty, scratched, or have smelled of perfume or tobacco while in your possession ・Products that are significantly different in condition from when they were delivered ・Products that are missing any part of the set (we cannot accept returns if any of the included delivery slips, product tags, shopping bags, etc. are missing)
・If the reason for the complaint is due to design flaws such as "unclear fraying," "uneven color," "faded print," or "scratched finish." ・Hygiene products such as underwear and swimwear, food products, or cosmetics after opening. ・Products with delivery slips attached to shoe boxes, etc. ・Products purchased elsewhere. ・When we are not at fault. ・If you request an exchange and the product is out of stock, we may issue a refund.